Refund Policy
Last updated: 27 October 2026
In short: a refund is possible only if you have not used the service after paying. Once you have searched, viewed profiles or taken any other action in the app, the membership fee is not refundable. No refund is given if the information you gave was not correct.
1. What counts as using the service
The membership fee is for access to the service, which starts the moment your payment is confirmed. After payment, you have used the service if you have done any of these:
- opened the Search and looked at profiles in the results;
- opened a profile page, its photograph or its details;
- sent, received or answered an interest;
- matched with a family, or opened their contact details or chat.
We can see this in our records, and our records are what we use to decide.
2. When you can get a refund
We refund the fee you paid in these cases:
- You have not used the service. You paid, but have not searched, viewed any profile or taken any other action listed above, and you ask in writing within 7 days of the payment.
- Double or wrong payment. You were charged twice for the same plan, or money was taken but your membership did not start.
- A fault on our side. The membership did not start within 24 hours of a confirmed payment and we could not fix it, or we closed or removed your account by mistake.
3. When there is no refund
- You have already used the service. If you have searched, viewed profiles, or used interests, matches or chat, the fee is not refundable, even if the time is short.
- The information was not correct. If the profile has false, wrong or hidden information (for example, age, marital status, children, photographs or family details) or was made by someone who is not the parent or guardian, we may hold or remove the profile. No refund is given.
- You broke the Terms of Use. If your account is held or removed for harassment, fake profiles, misuse of other families' details, asking for money, or any other breach.
- You changed your mind after using the service, did not find a suitable match, or did not receive interest from other families. We introduce families and we do not guarantee a match.
- The membership has ended, or the request comes more than 7 days after payment, except for the fault cases in section 2.
- The Early access Plan follows the same rules. It is a special price, once per family, and is not refundable after use.
4. How to ask for a refund
- Write to haroon.mohad@gmail.com from the email you use with us, within 7 days of payment.
- Give your registered mobile number, the receipt number from your Profile tab (it starts with MR-), and the reason.
- We reply within 24 hours and tell you the decision within 3 working days. We may ask for more details.
5. How the money comes back
- An approved refund is sent to the same UPI account, card or bank account you paid from. We cannot refund to a different account.
- It usually reaches you in 5 to 7 working days after we approve it, depending on your bank.
- When a refund is approved, your membership ends and your profile is removed from search.
6. Disputes
If you disagree with a decision, write to us and we will look again. This policy does not limit any right you have under Indian consumer law. See also the Terms of Use.